Our Values and Codes

Our Mission

Our mission is to manage in the most efficient, fast and simple way all those activities related to the support of original warranties, post-sale and customer service through our technological platform, Cypher®, which has been developed as an online connection between Service Centers, Supermarkets and Departments, End Users and Manufacturers to solve contingencies at the lowest cost in the shortest time possible.

Our Vision

To be identified as the best “Company of Warranties” as well as the best option for support and post-sale service in Mexico and Latin America to become a leader in the industry.

Our Goals

1. To offer our clients a program with real added value. 

2. Provide solutions that are focused on ensuring customer satisfaction and loyalty.

3. Create programs that are designed to be easily implemented, and most importantly, tailored to meet the specific needs of your business, including:

  • Provide a simplified warranty reporting process.
  • Provide a fast and easy warranty claim management process. 
  • Provide detailed reporting and information exchange on key program metrics.

4. To offer through our platform the best tool for the businesses operation and to be a channel of constant improvement.

Our Values and Codes




Accurate Capture








Sense of Urgency